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FREQUENTLY ASKED QUESTIONS
COST

Canada Law Book is pleased to provide all subscribers to O'Brien's Commercial and General, Division 1, access to the Internet version as part of their paid print subscription.

What is the cost going to be?

Internet access is included as part of a paid print subscription.

What will the cost be per user?

No additional user costs are associated with this product provided the users are located at the same physical location where a print subscription resides.

Can we purchase this without a paper subscription & at what cost?

If you are a current print subscriber you can discontinue your print and only receive O'Brien's Division 1 on the Internet. The cost for doing this is the same price per release as the printed version, billed on a per release basis.

FORMAT/CONTENT

O'Brien's Internet Forms will consist of MS Word documents with certain stipulated forms appearing in PDF format.

O'Brien's Internet Forms can be completely customized to meet your requirements. Pop-up Instructions are also included to help users identify specific information that is required within certain fields. Modified forms can be printed and/or saved.

What format will the online documents be in (i.e. PDF)?

MS Word 97 or greater.

Certain stipulated forms will appear in Adobe PDF format.

Are the forms re-writable?

Original forms cannot be overwritten. Modified forms can be saved without changing the integrity of the original form.

Can we manipulate the forms if we need to?

Yes. That is the primary benefit of offering these forms in electronic format.

Will we continue to receive the CD-ROM with our print version?

No. On January 31, 2004, your O'Brien's Commercial and General, Division 1 CD-ROM will expire and can no longer be used.

Which O'Brien's Divisions are available on the Internet?

We are beginning with the launch of O'Brien's Commercial and General, Division I on the Internet in October 2003. Print subscribers to other Divisions of O'Brien's will be contacted when other Divisions become available on the Internet.

REGISTRATION

Every print subscriber will be sent a Registration Card which must be completed and returned to Canada Law Book to initiate registration for O'Brien's Internet Forms. Canada Law Book will then e-mail an Access Code Agreement for your Contact Person to review and sign. Once we receive the signed Access Code Agreement, Canada Law Book will supply your Contact Person with a single Access Code which can be distributed to Authorized Users (as defined in the Access Code Agreement). The Contact Person will send via e-mail, a web link and Access Code to Authorized Users. When the web link is activated and the Access Code is entered, users will be able to follow the simple set-up process to register their computer for O'Brien's Division I Internet. Users will also be prompted to create their own personal user id and password for ease of use.

Every time a person registers for a user id and password, using the firm's Access Code, an e-mail notification will go to the Contact Person indicating who registered. If the registrant is not an Authorized User the Contact Person should notify Canada Law Book immediately and we will terminate their access.

Who should be the firm's contact person?

The Contact Person should be someone who will be familiar with who the Authorized Users of O'Brien's Internet should be.

How many licenses should I request?

You should request licences for the number of Authorized Users you expect to use the product. This can include support staff.

Can I change the number of licences needed at a later date?

Yes. Please contact our Sales Support Department at salessupport@canadalawbook.ca and indicate your Firm Name and/or Account Number and complete mailing address and the number of additional licences you would like to request.

ACCESS

Access to O'Brien's Internet Forms will be limited to Authorized Users who have gone through the set-up process and created a user id and password. Users will only have access to O'Brien's Internet from the computer they used to register for O'Brien's Internet.

Will users have to enter their user id and password at each session?

Initially yes, however Canada Law Book is currently working on automatic log-in using cookies set in the user's browser. Essentially this means if someone has gone through the set-up process and logged into O'Brien's Internet, our server will recognize if that machine is trying to re-enter, and access will be granted without prompting for the user id and password again. This programming should be completed by December of 2003. In the interim, the user id and password must be entered each time.

Is O'Brien's Internet available via IP recognition?

No. O'Brien's Internet Forms are secured by a plug-in installed on each Authorized User's machine. This plug-in, created by Sealed Media Inc., is automatically downloaded to each User's PC during the set-up process and therefore IP recognition cannot be implemented for O'Brien's Internet.

Can we have a firm based password?

Yes. Each user must register with a unique user id, however a single password can be used for the firm.

How do we request forgotten passwords & IDs?

If you e-mail our Technical Support Department at support@canadalawbook.ca (the e-mail address is on the O'Brien's website - www.obriensforms.com and Canada Law Book's website - www.canadalawbook.ca) and request your user id and password, we will e-mail it to you. User ids and passwords will not be given out over the telephone for security reasons.

Can I post the link on our Intranet so that I do not have to be an administrator?

You can post a link to www.obriensforms.com on your Intranet. Each user will still have to register for O'Brien's Internet using the process outlined in the REGISTRATION information above and they will have to login to the Service using their user name and password to gain access to the forms.

Note: If multiple sites have access to your Intranet, it is necessary for each physical location to go through the Registration process as outlined in the REGISTRATION section.

LICENCING

How does licensing work?

Licencing is restricted to authorized individuals employed by the subscriber.

Can additional sites also have access?

Yes, but those sites must also have an on-going print subscription to the particular Division of O'Brien's they would like to access on the Internet.

Can we purchase a firm wide all sites license?

Yes. Please contact your Sales Representative for a customized price quote.

How many licenses are we entitled to?

You are entitled to as many licences as you require however Canada Law Book reserves the right to limit the number of licences granted.



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